Ordering F.A.Q.
How do I pay by check or money order?
Click to print: OUR ORDER FORM
Send your completed order form, along with your payment and horse hair to:
Spirithorse Designs
1116 S. Vista Ave.
#433
Boise, ID 83705
I will let you know as soon as your package has arrived!
Can I order by phone?
Yes! My number is 682-593-9366. I can also send you an invoice by email that you can pay with a credit card if you prefer.
How long will my jewelry last?
For a lifetime with proper care.
Just like people, horse's have different hair types - some are course, some are thin, some are fine and some are thick. With proper care, your jewelry will last a lifetime no matter what kind of hair they have.
You will receive a jewelry care instruction card with your completed order, or you may find it here: JEWELRY CARE
How much hair do you need?
Each item has the exact amount listed, as the amount needed for each piece varies.
Look for the title The Details under each item. If you are only seeing a photo with a price underneath - click the photo for more information and to find how much hair is needed.
Do I have to wash my horse hair?
No, you do not. HOWEVER! If you do wash it before sending, your order will get put at the front of the line for faster completion.
If you choose to wash - please do not use any conditioner or de-tangler. Make sure it is completely dry before shipping and be sure to make a note that the hair has been washed.
Washing Instructions: How I do it!
Band the hair with a rubber band about 1.5 inches from the thickest end (part that was cut). Rinse under water, add dish soap/horse shampoo down the hair and gently rub between your hands section by section beginning at the top by the rubber band. Rinse thoroughly and repeat as needed until all suds are white. You will probably loose a few hairs, and that's ok! Dry completely before packaging.
How do I ship my horse hair to you?
- Secure the thickest part of the hair with a rubber band
- Package hair in a paper or plastic bag - if using plastic, cut holes or slits in the sides so air is allowed to circulate.
- Label the hair package with your information and contact number/email
- Ship in a sturdy package - NOT AN ENVELOPE - such as a box, padded envelope, manila envelope, cardboard mailer.
- Ship to: Spirithorse Designs, 1116 S. Vista Ave, #433, Boise ID 83705
Will you return the unused hair?
Absolutely! I know how important our horses are to us, and I will return any hair not used in the creation of your order.
If you prefer to let me keep it for other orders, you may choose that option when completing your order, or send me a note.
Can you ship internationally?
Yes! At this time the website only supports processing for USA, Canada, United Kingdom, All of Europe, New Zealand, and Australia. If you want to place an order and you are within a country not listed here, please send me an email and I can process your order through a different provider.
When will I receive my order?
My current turn around time is listed HERE.
I do my best to stay within the stated time frame. During high order times, such as Oct-Dec for the holidays, a special deadline and turn around time will be posted.
All orders received are completed in the order they are received, not when your order is placed. Exception are orders using my stock of hair.
I'm a one woman show and I give each piece I create my focus and attention to get every detail perfect! Therefore, sometimes I may need a little extra time, and you will be contacted if this is necessary.
Do you do custom orders?
Yes, I LOVE custom work! You can find a few of them here in my CUSTOM DESIGNS GALLERY.
To get started on your own custom design, send me an email with your ideas and let's create something special together!
Do you provide the horse hair?
Yes! If you do not have your own, choose that option from the item you would like to order, or let me know on the order form, along with what color you would like. If no color option is chosen your order will be completed using black or sorrel/chestnut.
Can I use my own horse hair?
Of course! The majority of orders are using your own horse's hair to create a special wearable memory.
I do recommend that you only ship the amount needed for your order as I have no control over what those shipping companies will do with your package.
Can you design using more than one horse's hair color?
Yes! As many as you like. The current record is 22 horses in one hat band.
How do I care for my horse hair jewelry?
You can find specific instructions here: JEWELRY CARE
What if my horse hair is too short or there's not enough?
If you are unsure if you have enough length of hair or amount of hair for the item you are dreaming of, send me an email with a photo of the hair beside a ruler/measuring tape and I can confirm for you. You are also more than welcome to send your hair ahead of ordering and I will contact you once it has arrived and let you know for sure if there is enough.
I have so many design options, and I love coming up with new designs, that I am sure we can create something special for you regardless!
I love my jewelry! But the hair doesn't look the same now, why?
The reason your jewelry may look different than what you see when you look at your horse is due to a few things. I use a whitening horse shampoo when I wash that helps remove the build up of dirt and "other" things that get into a horses tail. Secondly, the portion of hair that is usually what you see is touched by the sun and the environment, this is also hair that is usually too short to use in the creation of your jewelry or art, so these hairs are removed. The inner portion of hair that is the longest is used and this area gets much less contact with the sun and elements, therefore it tends to look brighter, and a different color than what you see when you look at your horse.
My jewelry needs repair, can you help?
If you need a repair, please send me an email with a photo and description of the problem. I can usually tell you from the photo if it's something I can repair for you. The cost of repairs depends upon each situation.
My jewelry is too small/too large, can you help?
If your item is too small, I can usually add more links to the clasp that will give you an extra .25 - .5 inch. If your item is too large, a new piece would have to be created for you.
My clasp is broken, can you replace?
I sure can! It's a small fee, just send me an email.
Can I wear my jewelry in the shower/swimming?
Yes, you can, but I don't advise it. Although the epoxy I use is waterproof, the chemicals in soaps/shampoos/swimming pools can still cause the epoxy to breakdown.
How do I send photos to you for personalized items?
By email is preferred; however, if you only have a printed photo, send it along with your horse hair and I will scan it in, edit and resize for your order. You will receive it back of course!
Did I miss a question? Let me know!
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